Product and Sizing

1. How do I find my correct size?

To determine your size, refer to our sizing chart available on each product page or reach out to us at baresupport@laybareshop.com

2. What if I’m between sizes?

If you’re between sizes, we recommend choosing the size that aligns most closely with your measurements and personal comfort. For bras, consider the style and fit preferences. Our customer service team is also available to help with sizing questions.

3. Can I return or exchange product if it doesn’t fit?

Yes, we offer a return and exchange policy for items that do not fit or meet your expectations. Please note that we do not offer return/ exchange on briefs for hygienic purpose. Refer to our Shipping & Returns page for detailed information on how to return or exchange products.

4. Are LayBare products made from high quality materials?

Yes, we prioritize quality and use premium fabrics and materials to ensure comfort, durability, and style. Each product undergoes thorough quality checks to meet our standards.

5. How can I care for my LayBare products?

To maintain the quality of your purchase, we recommend following the care instructions on the label and refer to the care info page on our site for detailed guidelines. Generally, hand washing in cold water and air drying is best for preserving the fabric and elasticity.

 

Order and Shipping

1. Can I modify or cancel my order after it has been placed?

Once an order is confirmed, it cannot be modified or canceled through the website. If you need to make changes, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is processed.

2. How will I know if my order has been successfully placed?

You will receive an order confirmation email with details of your purchase and a unique order number. If you do not receive this email, please check your spam or junk folder or contact our customer service.

3. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s status on the courier’s website or by logging into your account and viewing your order history.

4. What are your shipping charges?

Shipping charges are calculated based on the delivery address and order size. For more details, please visit our Shipping Information page.

5. How long will it take for my order to be delivered?

Delivery times vary based on your location and the shipping method selected. Generally, orders are processed and shipped within 2-3 business days. You will receive an estimated delivery date in your shipping confirmation email.

6. What should I do if I haven’t received my order?

If you have not received your order by the estimated delivery date, please check the tracking information for any updates. If there are issues or delays, contact our customer service team for assistance.

 

Returns and Exchanges

1. How do I return or exchange an item?

To return or exchange an item, please refer to our Shipping & Returns page for detailed instructions. You will need to follow the steps provided to process your return or exchange.

2. What items are eligible for return or exchange?

Items that are in their original condition- not washed, worn or altered, with tags attached, original invoice and packaging intact, are eligible for return or exchange. Please review our Return/ Exchange Policy for specific eligibility criteria.

3. How long does it take to process a return or exchange?

Returns and exchanges are typically processed within 3-4 business days of receiving the returned item. You will be notified via email once your request has been processed.

4. When can I expect my refund after raising return/ exchange?

Refunds are processed within 24-48 business hours after we receive the returned item. The refund amount will be credited to your original payment method and will reflect in your account in 5-7 business days.

 

Refunds

1. Will I be refunded the full purchase amount?

You will be refunded the full purchase amount for the item, excluding any shipping charges. There may be a prorated deduction of the value of free gift to calculate the amount in case the free gift has not been returned.

2. What items are eligible for a refund?

Items eligible for a refund must be in their original condition, unworn, unwashed, not altered with tags attached and invoice, and in the original packaging. Certain items may not be eligible for refunds. Please review our Return Policy for specific eligibility criteria.

3. Can I get a refund for sale or discounted items?

Sale and discounted items may not be eligible for refunds. Please check our Return Policy for more information on the eligibility of sale items.

4. I haven’t received my refund yet. What should I do?

If you have not received your refund within the expected time frame, please first check with your bank or payment provider. If there are no issues on their end, contact our customer service team for assistance.

5. Can I get a refund if I paid with a gift card?

Refunds for purchases made with a gift card will be issued back to the gift card. If you used combination of a gift card and another payment method, the refund will be processed accordingly.

 

Payments

1. I received an error message while trying to make a payment. What should I do?

If you encounter an error during payment, please check your payment details and try again. If the issue persists, contact our customer service team for assistance.